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hakespeare’s Globe is currently seeking a Ticketing & Sales Duty Manager  to join our Ticketing & Sales Department

The Ticketing and Sales Duty Managers support the Ticketing and Sales Manager in ensuring the highest quality of service is delivered to our patrons, customers, and staff, whilst dealing with any issues as they arise in a calm and focused manner to ensure a smooth operation. They advise on all the Globe’s activities by selling and actively promoting our wide range of activities and products and assist with the day-to-day operation of Ticketing and Sales, duty managing the team in the absence of the Ticketing and Sales Manager and ensuring the smooth operation of the department at all times.

The Skills:

• Experience in team management/supervision and motivation with a demonstrable drive to sustain a first-class operation.
• Box Office experience with a knowledge of working with Tessitura or similar data management or ticketing software.
• Effective interpersonal skills with a practical and supportive approach to problem solving, and excellent customer service and interpersonal skills.
• Knowledge and understanding of the ticketing and visitor attraction

The Team:

The Ticketing and Sales Team work across all areas of The Globe to promote and sell tickets for theatre performances, education events, workshops and the guided tour. In addition to this, the team collaborate specifically with membership and access departments to ensure that patrons are well supported in these areas and that growth in our customer base is achieved. Our work is far-reaching, fast paced and full of variety, but is consistent with regards to our strong customer-centric focus. We offer a world-class service to our visitors and strive to ensure that every customer journey is smooth and every visitor experience is positive and memorable.

For more information on the role, please download the job description. To apply please complete our online application form.

We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQIA+, those with a disability and neurodiverse conditions.